Last updated Thu, Jan 22, 2026.
Thank you for using Pay4Me App. We understand that there may be circumstances where you need to cancel an order, and we want to ensure you clearly understand our cancellation and refund policy. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, PLEASE DO NOT USE THE PAY4ME WEB OR MOBILE APPLICATION FOR PAYMENTS.
Customers may request to cancel an order at any time and for any reason. However, orders that have been submitted for processing, initiated with third-party payment processors, or completed may not be eligible for cancellation or refund.
Pay4Me reserves the right to cancel any order at its sole discretion, with or without cause, including for compliance, risk, technical, or operational reasons.
All Pay4Me processing, service, urgent fees, and administrative charges are strictly non-refundable. This applies to all manual or automated cancellation or refund requests, whether initiated by the customer or by Pay4Me. Payment processor fees are incurred immediately once a transaction is initiated and cannot be reversed; as a result, the total amount paid by a customer can never be fully refunded once processing has begun.
To request a cancellation and refund, customers must email support@pay4me.app and include the relevant Pay4Me transaction order number. An order is not considered canceled unless and until the customer receives written cancellation or refund approval from Pay4Me.
If a customer makes a duplicate payment or completes payment directly with a third party before receiving cancellation or refund approval from Pay4Me, Pay4Me will not be responsible for any resulting payments, losses, or expenses. The customer will be solely responsible for resolving such matters directly with the relevant vendor, merchant, or institution.
Approved refunds are typically processed within 1–2 business days following order cancellation. Business days are Monday through Friday, excluding bank and public holidays. Refunds returned to the original payment method may take between 2–10 business days depending on the customer’s bank or payment provider, and Pay4Me has no control over these timelines.
Refunds may be issued either to the original payment method used for the transaction or credited to the customer’s Pay4Me Wallet, at Pay4Me’s discretion. Certain refunds must be returned to the original payment method in accordance with payment processor requirements.
Any pending order that cannot be completed due to customer-related issues and remains unresolved or without response for more than twenty-four (24) hours will be automatically canceled and refunded with administrative charges assessed.
